Return Policy

Return Policy

We offer Cash on Delivery (COD) for all pillow orders. Customers are requested to carefully inspect the parcel before making payment.

1. Check Before Payment

You may open and inspect the parcel while the delivery person is present. Please carefully check the pillow size, color, quantity, design, and other details before accepting the delivery.

2. Parcel Return

If you wish to return the parcel for any reason, you must inform the delivery person while they are still present and return the parcel at that time.

Once the delivery person has left, we will not be able to accept complaints regarding the size, color, quantity, or other visible details of the product.

3. No Exchange Policy

We currently do not offer an exchange service through courier delivery. This is because our pillows are professionally packaged at our facility, and it is not possible to ensure the same level of packaging when a customer repackages the product.

However, exchange is available only by visiting our factory directly.

4. Missing or Short Quantity

If you receive fewer pillows than stated in your order or any item is missing from the parcel, please contact us immediately.

In such cases, we will either:

• Send you the missing pillow/item, or
• Refund the corresponding amount within 12 hours.

Important Notice

To ensure a smooth delivery experience, customers are kindly requested to inspect the parcel carefully in front of the delivery person before accepting the order and making payment.

Thank you for your cooperation and understanding.